At Ceetrust, we are committed to providing a platform where users can make informed purchasing decisions through reliable and trustworthy reviews from other users. 

While we do not require every reviewer to submit documentation, there are certain situations where we may ask for proof to ensure the integrity of the reviews on our site. 

Documentation showing a genuine experience is one of the ways we verify reviews, which helps us enhance the trustworthiness of our community.

Here’s why we may ask you to provide documentations as a reviewer:

 

  • Ensuring Authenticity: When a review is flagged or doesn't seem genuine, we may request documentation to verify the authenticity of the review. This helps us confirm that the feedback is based on a real experience with the product or service. Authentic reviews are crucial for maintaining the trust of our users.
  • Maintaining Fairness: Documentation helps us ensure that all reviews are fair and accurate. By verifying reviews with supporting evidence, we can prevent fake reviews from misleading consumers or unfairly damaging the reputation of businesses. This level of fairness benefits everyone involved, from other consumers to the businesses being reviewed.
  • Enhancing Review Quality: When you provide documentation as a reviewer, it adds credibility to your feedback and encourages more detailed and thoughtful reviews. These high-quality reviews offer valuable insights to other users, helping them make informed decisions.
  • Protecting Our Community: By asking for documentation in certain cases, we uphold the integrity of our review system. This practice acts as a deterrent against dishonest behaviour, thereby promoting a community where users can trust the information they find on Ceetrust.

When do we verify reviews with documentation?

Anyone can flag reviews to us, so if there’s something suspicious or defamatory we may ask for documentation.

What kind of documents do we request from you?

We're looking for documentation that connects you to the buying or service experience you've described. For example, you could send one of the following:

  • Order confirmations
  • Invoices or receipts
  • Screenshots of your chats with the business
  • Proof of payment and delivery 
  • Your email conversation with the reviewed business
  • Your phone call history or text messages where the relevant phone numbers can be linked to the reviewed business

If you don't have one of the documents listed here, please send us what you do have if you believe it demonstrates a buying or service experience with the business, and we’ll be happy to consider it.

What we look for in documentation

We always check that the name of the reviewed business is clearly visible in the provided documents.

We also take into consideration other elements in the documentation, such as the date, name, and reference number, and make sure they're in line with our rules on who can write a review and when.

What documentation formats can we accept?

Unfortunately, it's not enough to tell us some of the details about your experience (for example, writing your order number), as we can't verify it. We really need to see original documentation that includes the company's name or domain.

That's why we recommend taking a screenshot of your documentation, which you can add directly into your message to us or add as an attachment.

How to submit documentation

If you have received an email asking for documentation to verify your review, please send your documents in a reply to that email.

Alternatively, you're welcome to submit documentation via our contact form.

We respect your Privacy 

We understand that privacy is important. Any documentation provided is handled with care and is protected by our robust security measures. Any documents you provide will not be forwarded to the business and will not be visible to other users.

Sensitive information

We process data in line with our Privacy Policy.

Please don't send us any sensitive documents — for example, copies of passports or medical records. If your documentation contains sensitive information, such as bank account details, please make sure to blur out those parts before sending it to us.

Conclusion 

Our request for documentation is aimed at maintaining a trustworthy and reliable platform for all users. While it is not compulsory for every review, providing documentation when asked helps us ensure the authenticity and quality of the reviews on Ceetrust. Thank you for helping us build a community based on trust and transparency.

For more information or assistance, please visit our [Help Center]