Who can make a Report?

 

Anyone with a valid experience regarding a business can report, whether as a customer, employee, or observer.

 

What to Report?

 

You can report:

  • Non-delivery of goods/services after payment.
  • Phishing 
  • Payment Fraud 
  • Love Scam 

 

Steps to Submit a Report

 

1. Log In: Sign in to your Ceetrust account or create one if you’re a new user.

2. Navigate to the Scam Encyclopedia: Go to the "Report a Business" section.

3. Provide Business Details: Include the name, location, and website or social media handles of the business.

4. Describe the Issue: Write a detailed account of your experience, including dates, amounts paid, and any communication with the business.

5. Attach Evidence: Upload supporting documents such as receipts, screenshots of chats, or photos of the product/service in question.

6. Submit Report: Click "Submit" to send the report for review.

 

NOTE: In order to make a report on Ceetrust, you must have a Reviewer profile. Find out how to create a Reviewer profile here.

 

Dos and Don’ts

 

  • DO provide accurate and truthful information.
  • DO focus on facts, not opinions or emotions.
  • DO ensure your evidence is clear and relevant.
  • DON’T submit defamatory or malicious reports.

  • DON’T report without a legitimate claim.

     

Moderation Process of Reports by the Ceetrust Team

 

Step 1: Initial Review

  • The Ceetrust team receives the submitted report and checks for completeness.
  • Any missing or unclear information is flagged, and the reporter may be contacted for clarification.

 

Step 2: Evidence Verification

  • Attached documents, screenshots, or photos are reviewed to validate the claim.
  • Cross-checks are made against publicly available data, such as business profiles or customer reviews.

 

Step 3: Authenticity Check

  • The team ensures the report is genuine and aligns with Ceetrust’s guidelines.
  • By clicking on the “Submit” button, you agree that your name be made public on the Ceetrust platform.

 

Step 4: Business Notification

  • The reported business is notified of the claim and given a chance to respond or dispute the report.
  • Businesses are required to provide counterevidence or explanations within 3 days.

 

Step 5: Decision Making

  • After reviewing both sides, the Ceetrust team decides whether to publish the report in the Scam Encyclopedia.
  • Decisions are based on factual evidence and the severity of the claim.

 

Step 6: Publication

  • If approved, the report is published in the Scam Encyclopedia with a visible tag "Verified Scam" attached next to their name.
  • If rejected, the reporter is informed with reasons and suggestions for resubmission if applicable.