General Questions About Scams
1. What is a scam?
A scam is a fraudulent or deceptive act aimed at tricking someone into giving away money, personal information, or goods.
2. What types of scams can be reported on Ceetrust?
You can report scams such as non-delivery of goods, identity theft, phishing, Love scam and other fraudulent business practices.
3. Why should I report a scam?
Reporting scams helps protect others from falling victim, holds fraudulent businesses accountable, and contributes to a safer online marketplace.
4. Can Ceetrust help me recover my money?
While Ceetrust cannot directly recover your money at the moment, your report can raise awareness, initiate investigations, and pressure businesses to resolve disputes.
5. What happens to a business after it is reported?
The Ceetrust team reviews the report, notifies the business, and investigates the claim. If verified, the scam is listed in the Scam Encyclopedia for public awareness.
Questions About the Reporting Process
6. How do I report a scam on Ceetrust?
Log in to your account, go to the Scam Encyclopedia section, fill out the reporting form with details and evidence, and submit it for review.
7. Do I need to provide evidence when reporting a scam?
Yes, evidence such as receipts, screenshots of conversations, or photos of faulty products is required to support your claim.
8. Can I report a scam anonymously?
While your personal information remains confidential, Ceetrust requires user registration to ensure reports are credible and authentic. By clicking on the “Submit” button, you agree that your name should be made public to every other user on the platform.
9. What information should I include in my report?
Include the business name, location, website or contact details, a detailed description of your experience, and any supporting evidence.
10. Can I edit my report after submission?
Reports cannot be edited after submission, but you can submit additional information by contacting the Ceetrust team.
Questions About Moderation and Investigation
11. How does Ceetrust verify scam reports?
Our team reviews the submitted evidence, cross-checks public information, and contacts the business for their response before making a decision.
12. What if the business denies the claim?
The business is given a chance to provide counterevidence. The Ceetrust team evaluates both sides before deciding on the report's validity.
13. How long does it take for a report to be reviewed?
The review process typically takes 5–10 business days, depending on the complexity of the case and the availability of evidence.
14. What happens if my report is rejected?
If your report is rejected, you will be notified with reasons and advice on resubmitting with additional evidence if applicable.